Shipping policy
Shipping Policy
Order Processing Time:
We process orders from Monday to Friday within 1-2 business days. During peak seasons, slight delays might occur.
Order Cut-off Time:
Our order cut-off time is 5 PM Eastern Standard Time (New York).
Shipping within the United States (excluding Hawaii, Alaska and the Virgin Islands):
| Shipping Method | Shipping Time | Shipping Cost | Order Value |
|---|---|---|---|
| Economy Shipping* | 8-20 Calendar Days | $3.95 | $0-$49.99 |
| Free Shipping * | 8-20 Calendar Days | $0 USD | $50 and above |
| Priority Shipping | 5-8 Business Days | $6.95 USD | Any |
| Express | 2-4 Business Days | $26.87 USD | Any |
Shipping to Hawaii, Alaska, and the Virgin Islands:
| Shipping Method | Shipping Time | Shipping Cost | Order Value |
|---|---|---|---|
| Economy Shipping* | 20-30 (business days) | $5.95 | $0-$49.99 |
| Free Shipping* | 20-30 (business days) | $0 | $50 and above |
| Priority Shipping | 5-8 Business Days | $19.95 USD | Any |
| Express | 2-4 Business Days | $63.48 USD | Any |
* Updated 5.25.25 - Free and Economy Shipping options ship from our global warehouse. Enjoy savings with a little patience.
Shipping to International Destinations outside the United States:
| Shipping Method | Shipping Time | Shipping Cost | Order Value |
|---|---|---|---|
| Standard Economy International | 6-18 Business Days | $3.95 | $0-$49.99 |
| Free Economy International | 6-18 Business Days | $0 | $50 and above |
| DHL International | 5-8 Business Days | $52.95 USD | Any |
Shipment Tracking:
Once your order is shipped, we will provide you with a tracking number via email or phone number. You can use this tracking number to monitor the progress of your shipment through our website Order Tracking page or the shipping carrier’s website. Please allow some time for the tracking information to be updated after receiving the tracking number. If you don't receive your tracking number within 7 business days, please email us at sales@flutterflyers.com.
Incomplete or Incorrect Addresses:
It is necessary to provide accurate and complete shipping information when placing your order. We will not be responsible for delays or non-delivery due to incomplete or incorrect addresses provided by the customer. Please review your shipping details carefully before finalizing your order. If you need any help then give us an email at sales@flutterflyers.com.
Lost or Damaged Packages:
While we take every step to ensure that your package arrives safely, we cannot be held liable for any loss or damage that occurs during transit. If your package arrives damaged, please contact us immediately at sales@flutterflyers.com, and we will assist you in filing a claim with the shipping carrier. Please retain all packaging materials and provide supporting documentation for the claim process.
Delivery Guarantee and Estimates:
Please note that we don't guarantee delivery within the estimated shipping time and don't offer refunds for delayed shipments. However, we'll do our best to deliver the product as soon as possible.
We provide an estimate of the shipping time at the time of the order submission and are transparent about expected shipping times.
Contact Information:
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us using the following information:
Company Name: Zen Goat LLC
Trade Name: Flutter Flyers
Address: 9727 Antioch Road, Overland Park, KS-66212, United States
Email: sales@flutterflyers.com.
Phone: +1 833-903-3876
Please note that this Shipping Policy may be subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.